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Are you getting the dreaded ”Your account doesn’t qualify” wording when making use of to promote merchandise on Amazon?


In case you are a profitable vendor throughout Amazon’s marketplaces, it’s essential to have already skilled a number of Velocity Evaluations. These critiques generally move on their very own, with none detrimental influence in your account. Nonetheless, on different events, your complete Vendor Account might get suspended and even positioned on a maintain.

That is taking place, as a result of Amazon has inner insurance policies defining threat components, which may trigger your Vendor Account to be watchlisted for a suspension, even when your entire publicly seen metrics are excellent. They embody a sudden enhance of gross sales, itemizing of fashionable merchandise for a too low worth, refund fee exceeding 5% and even elevated quantity of buyer-seller messages.

Everytime, while you handle to efficiently move a Velocity Evaluation, your inner Amazon gross sales allowances will probably be adjusted to mirror this and allow you to proceed processing increased quantity of orders with out disruption.

There are 4 varieties of Velocity Evaluations on Amazon, relying on the severity of their influence in your Vendor Account:

1.Secret Velocity Evaluations – These Velocity Evaluations move with out your information. They’re triggered by a sudden enhance of gross sales. Your Vendor Account is internally ”watchlisted” for a time frame between 30 and 90 days. If Amazon determines that your actions don’t pose a security threat, they may enhance your allowances with out requiring any enter from you.

2.Velocity Evaluations with funds withheld or a rolling reserve – On this case, Amazon already believes there’s a potential threat that you’re what they’re referring to because the ”good vendor gone unhealthy”. Your entire funds are withheld or positioned on a rolling reserve. You’ll obtain an e-mail from Amazon informing you in regards to the assessment and supplying you with an choice to enchantment.

3.Velocity Evaluations with a suspension from promoting – At this level, Amazon is assured that there’s a important threat of you working away with the funds, with out fulfilling buyer orders. You’ll obtain an e-mail informing you about your Vendor Account being suspended and you may be interesting the speed assessment as a typical suspension.

4.Velocity Evaluations with an Account Maintain – When making an attempt to login, you may be introduced with a warning message informing you about your account being locked: ”Assist us shield your account. We’ve detected uncommon exercise in your account and have locked it quickly.
Please contact customer support for additional help”. You could obtain an e-mail informing you about account closure, with the one choice to enchantment being proving that Amazon made an error.

Here’s a copy of a typical Velocity Evaluation e-mail wording and enchantment directions:

We’re reviewing your account. Funds is not going to be transferred to you throughout the
assessment however will keep in your account. Please proceed to ship your orders and
solely listing objects that you could ship by the anticipated ship date.
why did this occur?

Your present gross sales volumes aren’t supported by purchaser suggestions or an
established gross sales historical past. In consequence, we’re reviewing your Amazon. ca vendor

Amazon’s coverage relating to Promoting Insurance policies and Vendor Code of Conduct will be
discovered at https://sellercentral.amazon.ca/gp/assist/G1801.

How do I expedite the assessment of my account?

To expedite the assessment of your promoting account, please present us the
following info:
– How lengthy you’ve gotten been in enterprise.
– Anticipated month-to-month gross sales on Amazon.
– The handle (URL or retailer handle) of different shops the place you promote these
– Monitoring info for not too long ago shipped orders
GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S) quantity.

How do I ship the required info?

Submit this info to selleraccount-review@amazon.ca.

Has your account been reviewed in error?

In case you consider there was an error, please submit an evidence. Your
clarification ought to embody the next info:

– Proof or examples that reveal your account complies with our
Promoting Insurance policies and Vendor Code of Conduct.
– How your account has not violated our insurance policies.

We’re right here to assist.

You probably have questions on this motion, please contact us at
https://sellercentral.amazon.ca/cu/contact-us. Moreover, please discover
basic steering for making a plan of motion at

You may view your account efficiency (https: //sellercentral.amazon.
ca/efficiency/dashboard?ref=ah em ap) or choose Account Well being on the house
display of the Amazon Vendor app in your iOS or Android gadget. The Account
Well being web page reveals how nicely your account is performing towards the efficiency
metrics and insurance policies required to promote on Amazon.
10S App (https://itunes.apple.com/ca/app/amazon-seller/id794141485?mt=8)

The next are the usual requested info when interesting a Velocity Evaluation on Amazon:

– How lengthy you’ve been in enterprise

– The sources of your stock

– Anticipated month-to-month gross sales on Amazon

– The supply of things for transport

– The handle of any retail places

– Hyperlinks to different Amazon web sites the place you might be actively promoting

– Monitoring info for not too long ago dispatched orders

– Your tax quantity

The e-mail for interesting (if you’re unable to entry your Vendor Account) is selleraccount-review@amazon.com.

My recommendation is that you simply don’t enchantment any Velocity Evaluations, so long as you might be nonetheless allowed to promote on Amazon. Merely anticipate them to complete the assessment, whereas fulfilling any orders and offering customer support.

Aggressively and desperately interesting a Velocity Evaluation, whereas placing your retailer on Trip Settings or escalating the matter could make the issues worse. This could persuade Amazon that you’re certainly somebody who was anticipating to run away with cash, with out permitting a ample time for patrons to obtain their orders.

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