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What Is a VoIP Cellphone & How Does It Work?


what is a voip phone

On this article we are going to clarify VoIP (voice over web protocol) telephones, the way it works, what gear you would possibly want, and the way to decide on the cellphone that’s greatest for your small business. 

Whether or not that is your first enterprise cellphone buy or for those who’ve used one earlier than, you’ll study what you’ll want to know to make knowledgeable selections about VoIP. 

What’s included:

  1. What’s a VoIP cellphone? A straightforward definition
  2. What’s the distinction between VoIP telephones versus conventional telephones?
  3. How does a VoIP cellphone work? 
  4. Advantages of a VoIP cellphone system
  5. Forms of VoIP cellphone gear
  6. What sort of VoIP telephones does my enterprise want?

What’s a VoIP Cellphone?

what is a VoIP phone? a VoIP phone operates using an internet connection instead of copper hard wires. A VoIP phone can go with you anywhere you have an internet connection

A VoIP cellphone is any cellphone that makes and receives calls utilizing the web. As an alternative of a standard “exhausting wired” cellphone that makes use of direct join copper wires to supply phone service, a VoIP cellphone provides you higher mobility, interoperability, and connectivity.

What’s the distinction between VoIP telephones versus conventional telephones?

The largest distinction between a VoIP cellphone and conventional landline phone is {that a} landline cellphone is hardwired right into a bodily location utilizing copper wires. A VoIP cellphone, however, makes and receives calls over the web and isn’t certain to a particular location, i.e. you should utilize that cellphone quantity from anyplace you might have web entry.

Due to this, there are two large variations in performance between VoIP telephones and conventional telephones. The primary is {that a} voip cellphone will work regardless of the place you’re. So long as you might have an web connection, you’ll be capable to make and obtain calls with out being tied to at least one place. 

And the second distinction is that you just technically don’t even want a bodily cellphone to make calls. You can also make a name from an app in your laptop.

Performance VoIP telephones Landline telephones
Cellphone calls (PSTN) Sure Sure
Nationwide long-distance Included Elective
Consumer-to-user calls Sure PBX required
Caller ID Sure Sure
Name Ready Sure Sure
Ease of setup ★★★★★ ★★★
Requires web Sure, 100 Kbps per line No
Wi-fi Wi-Fi, DECT, and Bluetooth headsets out there DECT and Bluetooth headsets out there
Reliability throughout web/ energy outages Calls will be routed to a different quantity or voicemail. Calls drop or are routed to voicemail.
Expertise IP telephony (SIP, TLS, and SRTP) Analog voice alerts
Name high quality ★★★★★ ★★★★
Setup price $0 $110 per jack
Month-to-month price $20–35 $35
Superior options
Auto attendant Included PBX required
Cellphone quantity privateness Included Varies
Cellphone quantity modifications Included $27
Cellphone extensions & hunt teams Included PBX required
Conferencing Included Three-Method Calling
Name routing Included $9.95/mo
Name queuing Add-on Add-on
Distant work succesful Sure, softphone apps Name forwarding
Name encryption Sure (TLS & SRTP) No
Worldwide dialing MX: $0.16/minUK: $0.01/minJP: $0.05/min MX: $1.97/minUK: $1.21/minJP: $1.62/min
Enterprise voicemail Included $13.95/mo
Integrations (CRM, textual content messaging, surveys) Sure No
Sources: VoIP info primarily based on Nextiva’s enterprise cellphone plans. Analog info is predicated on enterprise charges revealed in ILEC tariffs for Arizona. Up to date on January 20, 2021.

Need to find out about VoIP? Upgrading your cellphone system?
Get your free copy of Cloud Cellphone Programs for Dummies.

How does a VoIP Cellphone Work

Previously, telephones had been wired to an on-premises Personal Department Alternate (PBX). This cumbersome machine would deal with all routing and guarantee every name reached its correct vacation spot. VoIP cellphone options far exceed these out there on outdated PBX techniques.

Since VoIP telephones work by processing phone calls from the web, or the cloud, the know-how employs present laptop community cabling or Wi-Fi to entry phone networks.

In the past, phones were wired to an on-premises Private Branch Exchange (PBX). This bulky machine would handle all routing and ensure each call reached its proper destination. VoIP phone features far exceed those available on old PBX systems.

Now, with trendy know-how, VoIP telephones work by changing analog voice alerts into digital alerts over your broadband web connection. The straightforward technique to say it? VoIP makes use of the web to make and obtain calls slightly than conventional landlines. 

All you want is web service, a VoIP-compatible cellphone, and a VoIP service supplier to position and join the calls. 

Try how Tony breaks it down on this video. 

VoIP know-how makes use of present laptop community cabling or Wi-Fi to entry phone networks.

No extra wires or bins  wanted to make use of your VoIP enterprise cellphone service! Now you’ll be able to take a name from anyplace you might have web — even from an app in your laptop — and your cellphone quantity can keep the identical as earlier than, so there isn’t a expense in altering it.

So whichever phone machine your organization chooses, you’ll be able to join it to the VoIP cellphone system merely and simply. Simply plug the telephones in and have your tech crew configure the system in a means that most accurately fits your explicit wants.

“Many medium and enormous enterprises have already got important investments in PBX techniques and are reluctant to get rid of techniques which have labored effectively for a few years to change completely to a software-based cellphone service. The excellent news is that many cloud cellphone service suppliers have a characteristic known as SIP trunks that means that you can join your PBX system to a VoIP community.”

Cloud Cellphone Programs for Dummies

Generally, as an alternative of completely switching to a VoIP cellphone system, companies choose to transform an present PBX system to a cloud-based system. This transition is facilitated by a enterprise cellphone supplier utilizing Session Web Protocol (or SIP trunking) to transmit calls over IP networks. 

SIP trunking is used to create, modify, and terminate multi-party classes that comprise a number of media streams.

Study extra about whether or not SIP trunking is true for your small business…

What are the advantages of a VoIP cellphone system?

benefits of a VoIP phone include easy installation, virtual phone numbers, simple integration, and more

Most of the options of a VoIP cellphone service converse for themselves:

  • Straightforward set up and setup on present web connections.
  • Digital cellphone numbers that comply with you and your workers. 
  • Use your present Web connection. Different enterprise telephones require devoted copper wiring separate from the pc community connection.
  • Hyperlink to consumer accounts or to cellphone numbers. They let you change between simultaneous calls on a given account.
  • Easy integration with different software program functions, like Microsoft Groups
  • Superior voicemail options like visible voicemail, transcriptions, or electronic mail supply.
  • Computerized software program updates
  • Straightforward and cost-effective to scale as your small business grows. 
  • Larger high quality audio vary (twice that of conventional).
  • Might be arrange for PoE. Meaning they get energy over their Ethernet community cable as an alternative of a standard energy adapter. This leads to fewer transformers having to be plugged into energy strips across the workplace.

Forms of VoIP Cellphone Gear

There are two primary kinds of VoIP – exhausting telephones and softphones. Chances are you’ll want just one sort to fit your wants or your small business could function greatest once you mix just a few differing kinds.

nextiva softphone

VoIP exhausting telephones are bodily telephones you could see, contact, and really feel. Delicate telephones, however, are mainly software program apps that you just use on a pc or cellular machine to simply accept and make calls. 

For those who select Nextiva as your VoIP supplier, you’ll get a softphone (also called our app that you should utilize to make calls out of your laptop or a cellular machine) included in your bundle. Nextiva additionally provides a wide range of exhausting cellphone sorts to select from. 

To make the choice course of simple, Nextiva has assembled a chart exhibiting the preferred telephones in the marketplace. All of those fashions have been examined and reviewed, and every has benchmarked to the best trade requirements.

Bear in mind, although, that there are numerous different fashions out there (some with both extra superior options or extra strains). Right here’s a extra complete listing of the greatest enterprise VoIP telephones.

VoIP phones comparison chart

A convention cellphone differs from a desktop cellphone in that it’s optimized for each listening to and sending the very best quality audio in a gaggle setting (like a convention room desk) as a result of it has  omni-directional microphone configuration.

Nonetheless, there isn’t a giant practical distinction between a desktop cellphone and a convention cellphone. For those who discover ways to use one, you’ll be able to simply use the opposite.

The fashions proven beneath are among the many hottest out there. Every comes with normal options like speakerphones and velocity dialing. For info on extra options and capabilities, discuss with the chart beneath.

VoIP conference phone comparison table

What sort of VoIP telephones does my enterprise want?

Ultimately, you can’t go unsuitable with any of those common gadgets. You’ll discover that every of those provides the options that you’d count on from a cellphone system.
Listed here are the first necessities to contemplate earlier than selecting a tool:

  1. Have a look at the manufacturers. Are there names you belief greater than others? Take into consideration longevity and previous efficiency.
    • Poly is the worldwide chief with regards to productive and efficient engagement with colleagues, companions, prospects, and prospects. You may’t take a look at a severe VoIP resolution with out together with their product line in your decision-making course of.
    • Cisco is the massive title in enterprise networks and web infrastructure and one other lead participant within the VoIP {hardware} realm.
    • Panasonic is likely one of the world’s main innovators in VoIP cellphone enterprise techniques. Their status for making high quality digital gadgets goes again many years.
    • VTech is the world’s largest producer of cordless telephones and well-known for its digital instructional toys.
  2. Search for the variety of line appearances. What number of strains does every machine in your small business want to have the ability to deal with? Some crew members will want many greater than two strains.
  3. Do use headsets? What sort of connector have they got? An RJ-9 is a well-known sort of connector for telephones, however are much less common. As we speak’s headsets use USB for connectivity. For those who want Bluetooth, then ensure your machine helps it. Some gadgets require a USB-to-Bluetooth dongle that may not be included.
  4. Prepared for Energy over Ethernet (PoE)? Most gadgets now assist for PoE, however guarantee that you’ve the facility adapters since most workers that work from residence shouldn’t have PoE-capable community gear.
  5. Don’t neglect about reliability. Does the cellphone obtain common safety updates? VoIP telephones that obtain these updates have a tendency to supply far more dependable VoIP cellphone service than gadgets that want firmware delivered by hand. (Trace: Many, many internet-connected gadgets by no means get up to date.)


There are numerous selections when shopping for and configuring your small business VoIP service. Ensuring you might have the most effective VoIP supplier, telephones, and options, provides you extra confidence to run your small business.

It doesn’t should be exhausting. Actually, organising a digital cellphone system is very easy, you’ll be able to set it up your self.

The excellent news is that you’re not alone on this journey, and there are professionals to information you alongside the way in which. Let Nextiva’s VoIP specialists assist you choose the proper cellphone system on your firm. Additionally, try what our prospects say about our VoIP cellphone service.




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